Exchange, Return & Exchange policy

Dear valued customer,

Thank you for choosing to shop with KurtisByShivay. We take great pride in offering you high-quality products and exceptional customer service. However, we understand that there may be instances where you need to exchange your purchase. To ensure a smooth and satisfactory experience, we have outlined our Exchange policy.

Exchange Policy:

If you want to exchange a product, you have to email us at kurtisbyshivay@gmail.com within 24 hours. Customers need to raise a request for exchange within 4 days; after this period, customers are not eligible for any type of exchange.

  • In the case of receiving a defective product from our side, we will provide an exchange. (T&C*)
  • For claiming a defective product, you must send a pre-opening video within 24 hours. If you cannot provide a pre-opening video of the wrong product/parcel, we cannot process your claim for the wrong product.
  • We will validate your exchange request only after authorization, starting from the day you receive the package.
  • We don’t offer any type of refund, only product exchanges are allowed.
  • Agree to our return policy before making any purchase.
  • Shipping and COD charges are non-refundable.
  • For the designer section, there is no return, exchange, or refund policy.
  • For co-ords sets, gown & anarkali, we will exchange only for size issues with the same product. We will not exchange products based on likes & dislikes.

Address: KurtisByShivay
2030 World Trade Centre, Ring Road, Surat 395002
Gujarat, India
+919054129933

Please mention your Order ID on the parcel.

Additional Conditions:

  • The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
  • Sarees with fall and edging would not be accepted for return or exchange.
  • Customized products cannot be returned or exchanged.
  • Products bought during sale or with any coupon or discount code are non-returnable, non-refundable & non-exchangeable.

Once we receive your product at our warehouse, it will undergo Quality Check (QC). After verifying your parcel from our side, we will process your request.

Disclaimer: Model images are only representative. Slight variation in colour, fabric & work is possible due to lighting & flash during the photoshoot.

Note: Decoration material like tassels, purse, jewellery, and any other accessory showing in the image are not included with the product. Always check the description before purchase.

Note: Any dispute arising between the parties will be settled in Surat Court. Subject to Surat jurisdiction only.

Thank you for your understanding and cooperation.

Sincerely,

KurtisByShivay